ITIL® maturity assessment | Sample quiz

This example questionnaire is on the Incident Management Practice. Think about how this practice functions at your organisation and then answer either; Yes or No.

According to the ITIL Maturity Model, you must meet all the criteria to achieve a specific capability level.
If you meet all the criteria for that level, the next section of the quiz will unlock. However, if your practice does not satisfy all the criteria, the quiz will conclude, and your capability level will be determined based on your responses.